DEALERPULSEAI
COMPLAINT INVESTIGATION

Understand the case. Find the evidence. Reach a fair outcome.

An automotive complaint investigation and resolution workspace designed to help managers organise evidence, assess legal rights and real customer inconvenience, identify authorised manufacturer/dealer support and make proportionate, documented decisions.

Enquire about Resolve ↗All products →
Interactive demo · Demonstration or pilot access by arrangement
01 Establish the facts ✓
02 Four-pillar assessment ●
03 Fair outcome & approval →
ILLUSTRATIVE VIEW. NOT CUSTOMER DATA.
THE OPPORTUNITY

A structured route from complaint to fair resolution.

Customer correspondence, job cards, repair history, warranties and approvals rarely arrive in a neat, single case file.

What makes it differentA deliberate balance of legal rights, customer fairness, available support and human judgement. Never an automatic complaint rejection machine.
  • Evidence and chronology first
  • Four-pillar decision framework
  • Manager-led approval
HOW IT WORKS

From data to
better decisions.

A practical journey shaped around how dealership teams actually work. The final deployment is tailored to the systems and permissions available.

01

Capture the case

Record the original allegation, customer experience, vehicle information and requested remedy.

02

Ask the right questions

Identify missing documents, fault chronology, repair opportunities, customer disruption and factual conflicts.

03

Assess the four pillars

Consider legal rights, customer fairness, manufacturer or dealer support, and the practical commercial decision separately.

04

Compare workable options

Review potential routes, costs, dependencies, support approvals and the effect on the customer.

05

Decide and document

Keep authorised managers responsible for the final decision, wording, spend and customer communication.

EXPLORE THE DEMO

See the Resolve
workflow in action.

Explore a fictional automotive complaint and the four factors managers should consider. This public example contains no real customers, saved case files or live AI decisions.

Open interactive Resolve example ↗
01Legal rightsWhat do the evidence and applicable rights support?
02Customer fairnessWhat has the customer actually experienced?
03Dealer & manufacturer supportWhat help is verified and authorised?
04Practical resolutionWhat is proportionate, executable and documented?
WHAT WE WOULD MEASURE

Commercially useful.
Not just clever.

  • Time to establish an accurate, complete case file
  • Reduction in unsupported assumptions and repeated correspondence
  • Fairness, follow-through and avoidable escalation
CURRENT AVAILABILITY

Interactive demo

A working, browser-based demonstration with synthetic cases and locally stored demo notes. It has no live AI, manufacturer policy connection, external customer database or legal decision engine. Full production system remains in design.

Access and customer-specific integrations are discussed individually. We do not promise results before measuring them.
LET'S TALK ABOUT YOUR OPERATION

See what DealerPulse Resolve could do for your dealership.

Request a focused walkthrough, ask about suitability or explore a scoped pilot.

Enquire about DealerPulse Resolve ↗