Always moving.
Never impersonal.
Create more consistent customer journeys with carefully scoped AI assistants that support your team, not replace the relationship.
Customer journeys that
don’t lose momentum.
We design agents around specific moments where slower response, repetitive admin or missing follow-up can cost a dealership opportunities.
Enquiry response & triage
Capture the right details, answer approved questions and hand a qualified conversation to the right person.
Renewal and appointment support
Identify suitable renewal conversations and coordinate the next human contact within agreed contact permissions.
Customer progress updates
Handle appropriate status requests, escalation and handovers with visible human oversight.
Lead recovery & re-engagement
Support approved follow-up workflows and make missed opportunities easier to spot.
LIA.
Renewals, reimagined.
LIA is our finance-renewal AI agent concept, designed to support more timely, relevant customer outreach and help teams progress conversations into appointments.
LIA is currently offered for scoping and controlled pilot design. Live messaging, finance integrations and appointment functionality depend on your approved systems and deployment.
Meet LIASmart automation.
Clear boundaries.
We agree exactly what an agent may say and do before it interacts with customers.
Approval and escalation
Defined consent, authorised content and transfer rules for sensitive or complex conversations.
Visible activity
Conversation records, exception handling and regular reviews where the chosen channels and systems allow.
Measurable outcomes
Agreed KPIs such as response speed, appointments created or progression of qualified leads.
Not a generic bot.
A specific job.
Each use case needs approved data, contact permissions and a defined handover. We scope the solution and only claim functionality once it has been connected and tested.
LIA: renewal conversations
Identify appropriate customer renewal moments, explain next steps and request a human review or appointment.
Human review required for finance adviceLIA details →Enquiry qualification
Collect customer intent, vehicle preferences and availability from suitable inbound sources, then hand a structured brief to an advisor.
Measure: response time and leads progressedDiscuss enquiry agents →Progress & service support
Respond to approved routine status requests while escalating complaints, uncertainty and sensitive matters promptly.
Measure: advisor time and handover qualityDiscuss service agents →Staff knowledge assistants
Help people find current internal procedures and approved answers from a controlled document set, with references where available.
Measure: time saved and answer qualityDiscuss a knowledge agent →Make every enquiry count.
We’ll identify one customer journey worth improving and design a pilot around it.