Capture the enquiry
Create/import enquiries and record customer interest, preferred contact channel and key needs.
LEAD RESPONSE
Turn enquiries into properly managed conversations.
An AI-assisted dealership lead desk that interprets customer intent, prepares tailored responses and supports advisors with conversation history, customer priorities and next-step tracking.
AI-assisted prototype · Demonstration or pilot access by arrangementNew enquiry · viewing request
Is the vehicle available Saturday?
Draft prepared for adviser approval.
Advisor review required ✓ILLUSTRATIVE VIEW. NOT CUSTOMER DATA.
THE OPPORTUNITY
Great enquiry handling needs judgement as well as speed.
Dealerships can lose momentum when enquiries sit in inboxes, advisors reinvent responses or important customer questions go unanswered.
What makes it differentAn approval-led assistant that gives advisors faster, more relevant drafts, while keeping accountability with the sales team.
- Enquiry classification and context
- AI-assisted, human-reviewed drafts
- Internal appointments and callbacks
HOW IT WORKSFrom data to
From data to
better decisions.
A practical journey shaped around how dealership teams actually work. The final deployment is tailored to the systems and permissions available.
Understand what matters
Classify questions about price, finance, specifications, part exchange, offers and booking intent.
Draft a better response
Use approved templates, conversation history and uploaded offer/stock information to prepare context-aware responses.
Keep a human in control
Review AI output, amend or approve messages, escalate commercial decisions and flag uncertain product facts.
Progress to a next step
Record showroom visits, callback intentions, follow-up actions and enquiry outcomes.
ILLUSTRATIVE CONVERSATIONHuman conversation.
Human conversation.
Better supported.
This interaction illustrates the kind of customer context and adviser control designed into the prototype. It is not a live channel connection.
New enquiry · viewing request
Is the vehicle available Saturday?
Draft prepared for adviser approval.
Advisor review required ✓Useful to the customer. Actionable for the team.
The system helps keep a consistent record of customer needs, an appropriate response, the next task and any adviser approval required.
Request a walkthrough →WHAT WE WOULD MEASURECommercially useful.
Commercially useful.
Not just clever.
- Quality and consistency of first responses
- Appointments and meaningful next steps recorded
- Time advisors spend preparing and reviewing replies
CURRENT AVAILABILITY
AI-assisted prototype
Working enquiry and drafting workflows exist in development, with separate email-responder functionality. Live end-to-end omnichannel sending, external diary synchronisation and full CRM/DMS integrations are not verified.
Access and customer-specific integrations are discussed individually. We do not promise results before measuring them.
LET'S TALK ABOUT YOUR OPERATION
Enquire about Lucy Enquiry Handling ↗See what Lucy Enquiry Handling could do for your dealership.
Request a focused walkthrough, ask about suitability or explore a scoped pilot.