DEALERPULSEAI
CUSTOMER RETENTION

Better-timed, more relevant finance renewal conversations.

An automotive finance-renewal prototype built to turn customer agreement data into timely, personalised follow-up journeys. LIA understands renewal stages, supports WhatsApp-style conversations and records interest, objections and appointment intentions for the sales team.

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Developed prototype · Demonstration or pilot access by arrangement
Renewal window identified
Would you be open to reviewing your next car?
Possibly, if the monthly cost works.
Human follow-up requested ✓
ILLUSTRATIVE VIEW. NOT CUSTOMER DATA.
THE OPPORTUNITY

Keep the renewal conversation moving before it becomes a lost opportunity.

Finance renewals are easily overlooked until customers are already shopping elsewhere or the message arrives at the wrong point.

What makes it differentHuman-relevant timing, consent-aware messaging and better adviser handover, without claiming to automate regulated finance advice.
  • 18 / 12 / 9 / 6 / 3-payment stages
  • Template-led personalised conversations
  • Opt-outs, escalations and callback requests
HOW IT WORKS

From data to
better decisions.

A practical journey shaped around how dealership teams actually work. The final deployment is tailored to the systems and permissions available.

01

Import the finance book

Clean and structure customer, vehicle, agreement and payment data from an authorised dealer export.

02

Choose the right renewal window

Identify customers at defined contract milestones, with relevant outreach journeys and safeguards.

03

Personalise the conversation

Combine approved templates, customer context and optional language AI to support natural conversations.

04

Capture opportunity signals

Track replies about timing, payments, vehicle preferences, callbacks, objections and explicit opt-outs.

05

Hand over to an adviser

Present the relevant history and appointment intent for a suitably authorised colleague.

ILLUSTRATIVE CONVERSATION

Human conversation.
Better supported.

This interaction illustrates the kind of customer context and adviser control designed into the prototype. It is not a live channel connection.

Renewal window identified
Would you be open to reviewing your next car?
Possibly, if the monthly cost works.
Human follow-up requested ✓

Useful to the customer. Actionable for the team.

The system helps keep a consistent record of customer needs, an appropriate response, the next task and any adviser approval required.

Request a walkthrough →
WHAT WE WOULD MEASURE

Commercially useful.
Not just clever.

  • Renewal contact rates by customer stage
  • Qualified renewal discussions and callback demand
  • Appointments requested and eventual retained business
CURRENT AVAILABILITY

Developed prototype

A substantially developed prototype with an interactive conversation tester. Live WhatsApp sending, calendar bookings and a complete production CRM connection have not been verified and require scoped integration.

Access and customer-specific integrations are discussed individually. We do not promise results before measuring them.
LET'S TALK ABOUT YOUR OPERATION

See what LIA Finance Renewals could do for your dealership.

Request a focused walkthrough, ask about suitability or explore a scoped pilot.

Enquire about LIA Finance Renewals ↗